NY Metropolitan Regional Office (NYMRO)

1000 Woodbury Road, Suite 400, Woodbury, NY 11797
Phone: (800) 59UTICA (800-598-8422)

 

Customer Service (all questions including billing questions)

Chat with Customer Service

Email: customerservice@uticanational.com
Phone: (800) 59UTICA (800-598-8422)
Hours: Live Assistance Monday through Friday 8am-6pm (EST)

Submissions/Endorsements

Commercial Lines

Email (New Business): webcld@uticanational.com
Email (All Other): amendcld@uticanational.com
Fax: (800) 399-4640
Mail: P.O. Box 6593, Utica, New York, 13504-6593

Personal Lines

Email: webpld@uticanational.com
Fax: (800) 556-8625
Mail: P.O. Box 530, Utica, New York, 13503-0530

Billing

Pay by Phone: Call (800) 59UTICA (800-598-8422) to make an electronic payment using our automated voice response system (service fee waived).
Please note: A $10 service fee will be charged when making a payment with a Customer Service Representative.
Hours: Live Assistance Monday through Friday 8am-6pm (EST)

Pay Online: Payments can be made online by insured using our Customer Care Center

U.S. Mail: Utica National Insurance Group, P.O. Box 6532, Utica, NY 13504-6532

Overnights: Utica National Insurance Group, Attn: Credit and Collections, 180 Genesee Street, New Hartford, NY 13413

Claims

Workers Compensation

Phone: (800) 284-3806
Fax: (888) 538-2018
Online: www.uticanational.com/uticare

All Other Claims

Report via our Call Center: (800) 216 1420
Fax: (888) 538-2018
Email: claimsnewreport@uticanational.com

Mailing Address

PO Box 6610, Utica, NY 13504-6610

To reach a Claims Adjuster after 5pm or on a weekend:

Phone: (877) 524-2244

Support Services

Commercial Lines

Chat with Underwriter
Email: amendcld@uticanational.com
Phone: (800) 59UTICA (800-598-8422)
Hours: Live Assistance Monday through Friday 8am-6pm (EST)
Fax: (800) 399-4640

Personal Lines

Chat with Underwriter
Email: webpld@uticanational.com
Phone: (800) 59UTICA (800-598-8422)
Hours: Live Assistance Monday through Friday 8am-6pm (EST)
Fax: (800) 556-8625

Help Desk

Phone: (800) 289-3375
Email: it.helpdesk@uticanational.com
Hours: 7am - 5pm, Monday - Friday

Agency Automation (Download, bridging and more)

Phone: (800) 59UTICA (800-598-8422) x7342477, x7342101, or x7342564
Email: interact@uticanational.com
Hours: 8am - 5pm EST, Monday - Friday

Bonds

Email: bonds@uticanational.com
Phone: (800) 59UTICA (800-598-8422)
Fax: (315) 734-2149

Risk Management

Safety Hotline: (315) 734-2442
Boiler Inspection: (866) 594-1257

Premium Audit

Email: premium.audit@uticanational.com
Phone:(800) 598-8422

Management Contacts

Thomas A. Weigand
Regional Senior Vice President
Phone: (516) 479-5135

Marie Schlichtig
Director of Underwriting Operations
Phone: (516) 479-5080

Shannon Peck
Director of Customer Experience and Retention
Phone: (315) 734-2082

Deborah Fitzgerald
Regional Claim Manager
Phone: (516) 479-5080

Something just for the CEO?

Contact Chairman of the Board and CEO Rich Creedon directly.
Email: richard.creedon@uticanational.com
Phone: (800) 59UTICA (800-598-8422) x7342302